RETURN AND
EXCHANGE POLICY

1. Overview

At Seduction Sphere, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes a product may not meet your expectations, or you may need to exchange it. This return policy outlines the conditions and procedures for returns and exchanges.

2. Eligibility for Returns and Exchanges

  • Condition: We accept returns and exchanges for products that are in new, unused condition.
  • Window: Returns and exchanges must be initiated within 15 days of the delivery date.

3. Defective and Non-Defective Products

  • Defective Products: If you receive a defective product, you are eligible for a full refund or exchange.
  • Non-Defective Products: Non-defective products are also eligible for return or exchange under the conditions stated above.

4. Return and Exchange Methods

  • At a Drop-Off Location: You can return or exchange products at our designated drop-off locations. Please contact our customer service for the nearest drop-off point.
  • By Mail: Products can be returned by mail. You are responsible for shipping costs. A return label can be downloaded and printed from our website.

5. Restocking Fees

  • A restocking fee of 15% of the product price will be deducted from your refund for non-defective product returns.

6. Refund Processing Time

  • Refunds will be processed within 2 business days after we receive and inspect the returned product.

7. Return Label and Shipping

  • Return Label: You can download and print a return label from our website.
  • Customer Responsibility: The customer is responsible for all return shipping costs unless the product is defective.

8. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact our customer service team at support@development.seductionsphere.com to request a return or exchange.
  2. Provide your order number and the reason for the return or exchange.
  3. If returning by mail, download and print the return label from our website.
  4. Pack the product securely in its original packaging, including all parts and accessories.
  5. Attach the return label to the package and send it to the address provided by our customer service team.

9. Contact Us

For any questions or concerns regarding our return policy, please contact us at:

Thank you for shopping with Seduction Sphere. We appreciate your business and are here to assist you with any returns or exchanges.